Job Description
Join Our Elite Team in the Heart of NYC
We are currently seeking a highly motivated and professional Front Desk Agent to join our team immediately. As the first point of contact for our guests, you will set the tone for their entire stay, ensuring they experience world-class hospitality from the moment they arrive. If you thrive in a fast-paced environment and have a passion for service, we want to meet you.
Why Join Us?
- Immediate Start: Don't wait for the perfect job—start making an impact today.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Environment: Work in a sleek, contemporary hotel with state-of-the-art amenities.
- Professional Growth: Opportunities for advancement within our expanding hospitality group.
We are looking for someone who can maintain our high standards of professionalism while bringing a warm, welcoming energy to our lobby.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival, ensuring a smooth check-in process.
- Manage high-volume phone lines and respond to guest inquiries promptly and accurately.
- Process payments, handle reservations, and assist with concierge requests.
- Maintain a pristine and organized front desk area, including the lobby and reception desk.
- Address and resolve guest complaints or issues efficiently to ensure guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Adhere to all company policies, safety protocols, and brand standards at all times.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus.
- Previous experience as a Front Desk Agent or in a customer service role (1-2 years preferred).
- Strong knowledge of hotel PMS (Property Management Systems) such as Opera or Smith Travel.
- Excellent verbal and written communication skills in English.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Proficient in Microsoft Office Suite and basic computer operations.
- A valid driver's license is not required but is a plus.