Job Description
Welcome to Luxe Hospitality Group, where we redefine luxury and guest experience in the bustling heart of New York City. We are currently seeking a dedicated and charismatic Front Desk Agent to join our immediate hire roster. If you thrive in a fast-paced environment and possess a passion for hospitality, we want to meet you.
As the first point of contact for our guests, you will play a crucial role in setting the tone for their stay. We offer competitive compensation, comprehensive benefits, and a dynamic team culture.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival, ensuring a seamless check-in process.
- Guest Services: Handle inquiries, reservations, and requests with efficiency and a smile, ensuring a memorable stay.
- Operations Management: Accurately process check-outs, manage cash transactions, and reconcile daily reports.
- Communication: Act as the central communication hub, relaying messages, coordinating with housekeeping and maintenance, and answering multi-line phone systems.
- Upselling: Promote hotel amenities, dining options, and local attractions to enhance the guest experience and maximize revenue.
- Problem Solving: Address guest complaints or issues immediately and escalate to management when necessary to resolve conflicts effectively.
Qualifications
- Experience: Minimum 1-2 years of experience in a front desk or hospitality role preferred.
- Education: High school diploma or GED required; hospitality certification is a plus.
- Skills: Proficient in Microsoft Office Suite and Hotel Property Management Systems (PMS).
- Communication: Excellent verbal and written communication skills in English; bilingual is highly desirable.
- Availability: Must be flexible to work various shifts, including evenings, weekends, and holidays.
- Professionalism: A polished, professional appearance and a positive attitude towards team collaboration.