Job Description
We are seeking a dedicated Part-Time Guest Services Representative to join our award-winning team at The Grand Sacramento Hotel. As a leading hospitality establishment, we pride ourselves on delivering exceptional guest experiences in the heart of California's capital. If you have a passion for service and a positive attitude, we want to meet you.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible scheduling to accommodate your lifestyle
- Employee discounts on dining and amenities
- Opportunities for professional growth within the hospitality industry
Your Role:
You will be the face of our hotel, ensuring every guest feels welcome and valued from the moment they arrive. This is a dynamic role that requires a blend of operational support and guest relations.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure, providing a superior first and last impression.
- Manage the front desk operations, including check-ins, check-outs, and room key distribution.
- Answer incoming calls and emails promptly, addressing inquiries and resolving issues efficiently.
- Assist with luggage handling and valet services as needed to ensure guest convenience.
- Maintain a clean and organized front desk area and lobby environment at all times.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Process payments and handle cash transactions with accuracy and integrity.
Qualifications
- High school diploma or GED equivalent required; hospitality certification is a plus.
- Previous experience in customer service, hospitality, or front desk operations is preferred.
- Strong interpersonal and communication skills, with the ability to speak clearly and professionally.
- Proficiency in using hotel property management systems (PMS) and Microsoft Office Suite.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- A friendly, approachable, and service-oriented demeanor.
- Ability to stand for extended periods and lift moderate amounts of weight.