Job Description
Join our dynamic team as a Front Desk Agent at our premier Charlotte hospitality establishment! We're seeking enthusiastic individuals with a passion for exceptional customer service to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the thriving hospitality industry. If you're a people person with a positive attitude and eager to learn, apply today!
Responsibilities
- Warmly greet and assist all guests with check-in/check-out procedures
- Manage reservations and room assignments efficiently
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Operate hotel management systems with accuracy
Qualifications
- High school diploma or equivalent
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in basic computer applications
- Ability to work flexible hours including weekends
- Attention to detail and organizational skills
- Positive attitude and willingness to learn
- Valid work authorization (no visa sponsorship)