Job Description
Are you a friendly and organized individual looking for an immediate opportunity to launch your career in Washington, D.C.? Capital City Hospitality Solutions is seeking a dedicated Front Desk Agent to join our prestigious team. We pride ourselves on exceptional guest service and are looking for energetic candidates, regardless of prior experience, who are ready to learn and grow within the hospitality industry.
In this role, you will be the first point of contact for our guests, setting the tone for a memorable stay. We offer comprehensive training and a supportive environment to help you succeed.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests as they arrive, ensuring a positive first impression.
- Check-In/Check-Out: Efficiently manage guest registrations, verify information, and process payments using hotel management software.
- Guest Relations: Respond promptly to guest inquiries, requests, and complaints with patience and a solution-oriented mindset.
- Phone Operations: Answer incoming calls professionally, take accurate messages, and route calls to the appropriate departments.
- Front Office Support: Maintain the cleanliness and organization of the reception area, lobby, and common spaces.
- Security & Access: Monitor security systems and assist with key card issuance and management.
Qualifications
- Age Requirement: Must be at least 18 years old.
- No Experience Required: We welcome entry-level candidates and provide on-the-job training.
- Communication: Excellent verbal and written communication skills in English.
- Interpersonal Skills: Ability to interact with a diverse range of people in a professional and friendly manner.
- Technical Proficiency: Basic computer literacy and comfort with using POS systems or property management software.
- Flexibility: Ability to work flexible shifts, including weekends, evenings, and holidays.