Job Description
Join our award-winning team at Grand Harbor Hotels as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our Baltimore location. This immediate hire role offers competitive compensation, comprehensive benefits, and career growth opportunities in the heart of Maryland's hospitality scene. If you thrive in dynamic environments and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments for guestroom readiness
- Utilize hotel management systems to optimize occupancy and upsell services
- Execute safety and emergency protocols per hotel standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (Opera, etc.)
- Ability to multitask in fast-paced environments
- Flexible availability including evenings, weekends, and holidays
- Basic math and computer literacy