Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during our high-demand evening and overnight shifts. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within one of the city's premier hospitality employers.
As the first point of contact for our international clientele, you'll embody our brand's commitment to excellence while managing check-in/check-out processes, resolving guest inquiries, and coordinating with departments to ensure seamless operations. Perfect for night owls who thrive in fast-paced environments!
Responsibilities
- Efficiently manage guest check-in/check-out procedures across multiple shifts (evening/overnight)
- Resolve guest inquiries and complaints with empathy and professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, security, and maintenance teams
- Execute emergency protocols and ensure guest safety standards
- Upsell hotel amenities and services to enhance guest experience
- Maintain detailed shift logs and incident reports
Qualifications
- 1+ years of hotel front desk or customer service experience
- Availability to work flexible shifts (evenings, nights, weekends)
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of DC tourism attractions and transportation
- Valid driver's license and reliable transportation
- Fluency in English; Spanish proficiency preferred