Job Description
Join our award-winning team at Grand Plaza Hotel San Jose, where exceptional hospitality meets innovation! We're seeking dynamic Front Desk Agents to deliver memorable guest experiences in the heart of Silicon Valley. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a luxury environment. If you're passionate about service excellence and thrive in fast-paced settings, we want you on our team!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservation systems, room assignments, and billing inquiries
- Resolve guest complaints promptly while maintaining brand standards
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as hotel ambassador, providing local recommendations and assistance
- Uphold safety protocols and emergency response procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license (preferred)
- Flexible availability including weekends, nights, and holidays
- Professional appearance and positive demeanor
- Basic knowledge of San Jose attractions and transportation