Job Description
Are you a natural host with a passion for hospitality? Grand Horizon Hotels & Resorts is looking for a charismatic Front Desk Agent to join our elite team in Phoenix, Arizona. We are currently offering immediate hire opportunities for dedicated individuals who want to make a lasting impression on every guest who walks through our doors.
As a premier hospitality employer, we pride ourselves on delivering exceptional service. In this role, you will be the face of our brand, ensuring every guest feels welcomed, valued, and comfortable from the moment they arrive. If you are ready to start your career or advance your experience in a top-tier hotel environment, apply today!
Why You'll Love Working With Us:
- Competitive hourly wage with performance bonuses.
- Comprehensive medical, dental, and vision insurance.
- Employee discount on hotel stays and dining.
- Opportunities for career growth within the Grand Horizon network.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a positive and memorable experience.
- Check-In/Check-Out: Process reservations and guest registrations efficiently using our Property Management System (PMS).
- Communication: Answer incoming calls and emails promptly, providing accurate information and resolving inquiries.
- Administrative Support: Handle guest payments, prepare folios, and manage mail and messages.
- Lobby Management: Maintain a clean, organized, and welcoming lobby area at all times.
- Problem Solving: Address guest complaints or issues with patience and professionalism, escalating when necessary.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous experience in hotel front desk operations or customer service is preferred but not mandatory for immediate hires.
- Skills: Proficient in Microsoft Office Suite and Hotel PMS software (e.g., Opera, StayNTouch).
- Attributes: Exceptional interpersonal and communication skills with a friendly demeanor.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Language: Bilingual (Spanish/English) is a plus.