Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Raleigh, NC! We're seeking energetic, guest-focused professionals to deliver exceptional experiences at our premium downtown location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in the dynamic hospitality industry.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with prompt, personalized service
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of front desk operations and reports
- Uphold brand standards through professional appearance and communication
Qualifications
- 1+ years of front desk or customer service experience preferred
- Proficiency with hotel management software (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Flexible availability including nights/weekends