Job Description
Are you looking for a dynamic role where you can make a great first impression? Horizon Hospitality Group is currently seeking enthusiastic individuals to join our team as Front Desk Agents in Raleigh, NC.
We are proud to offer immediate hire opportunities for candidates with a positive attitude and a passion for service. Whether you are starting your career or looking for a change, we provide the training and support you need to succeed in the hospitality industry.
Why Join Our Team?
- Immediate Start: Begin your career as soon as this week.
- No Experience Needed: We value attitude and reliability over prior history.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Supportive Environment: Work with a team that invests in your growth.
Don't miss this chance to launch your career in the hospitality industry!
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures efficiently and accurately.
- Answer incoming phone calls, manage emails, and direct inquiries to the appropriate department promptly.
- Handle cash transactions, process payments, and balance daily deposits with strict accuracy.
- Maintain the front desk area and lobby to ensure a clean, organized, and welcoming environment at all times.
- Provide information about local attractions, dining options, and hotel amenities to guests.
- Assist with mail delivery, package handling, and general administrative support tasks.
- Address guest complaints or concerns immediately and professionally to ensure guest satisfaction.
Qualifications
- No prior front desk experience required; on-the-job training is provided.
- Excellent verbal communication and interpersonal skills.
- Strong attention to detail and ability to maintain high standards of organization.
- Ability to multi-task and remain calm in a fast-paced environment.
- Basic computer literacy and proficiency with standard office software.
- Reliable, punctual, and professional demeanor with a customer-first mindset.
- High school diploma or equivalent is preferred.