Job Description
Are you a hospitality professional ready to elevate the guest experience? The Luxe Hotel San Jose is seeking a charismatic and detail-oriented Front Desk Agent to join our premium team. We are offering an Immediate Hire opportunity for a driven individual who thrives in a fast-paced, luxury environment.
At The Luxe, we don't just host guests; we create unforgettable memories. As the face of our hotel, you will play a pivotal role in ensuring our visitors feel welcomed, valued, and attended to from the moment they arrive.
Responsibilities
- Execute smooth and efficient check-in and check-out procedures while ensuring high standards of accuracy and hospitality.
- Manage guest inquiries via phone, email, and in-person with a focus on resolving issues promptly and professionally.
- Maintain a high level of knowledge regarding local attractions, dining, and transportation options to assist guests effectively.
- Process payments accurately and handle financial transactions in accordance with hotel policies.
- Uphold the hotel’s security protocols and ensure the safety and comfort of all guests and staff.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Qualifications
- Minimum of 1-2 years of experience in a front desk or guest services role, preferably within the luxury hospitality sector.
- Strong interpersonal and communication skills with a warm, welcoming demeanor.
- Proficiency in hotel management software (e.g., Opera, StayNTouch) and Microsoft Office Suite.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- High school diploma or GED required; prior experience in customer service is highly preferred.
- Clean background check and drug screening required.