Job Description
Join our dynamic team as a Front Desk Agent at the heart of Milwaukee's hospitality scene! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced, 24/7 environment. This immediate hire opportunity offers competitive pay, flexible shift work, and career growth within a renowned hotel chain. Be the first impression for travelers worldwide while mastering check-in/out procedures, guest inquiries, and reservation management. Enjoy comprehensive training, employee benefits, and a vibrant workplace culture that values your contribution to our guests' memorable stays.
Responsibilities
- Deliver exceptional customer service during check-in/out processes
- Manage reservations, room assignments, and payment processing
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Handle emergency procedures and security protocols
- Process payments and manage cash drawer operations
- Participate in shift handovers and team briefings
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Proficiency with hotel management software (e.g., Opera, PMS)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic math and cash handling accuracy
- Professional appearance and positive attitude
- Valid Wisconsin driver's license (if required for errands)