Job Description
Join our award-winning team at Grand Harbor Hotel Baltimore, where exceptional service meets coastal elegance! We're seeking dynamic Front Desk Agents to create unforgettable guest experiences in our luxury waterfront property. With competitive weekly pay and growth opportunities, this is your chance to launch or advance your hospitality career in Baltimore's vibrant Inner Harbor district.
As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth. Enjoy state-of-the-art facilities, comprehensive benefits, and a supportive team environment designed to help you thrive.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations using Opera property management system
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to maximize revenue
- Maintain cleanliness and organization of front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of hotel operations and amenities
- High school diploma or equivalent required
- Flexible availability including weekends/holidays