Job Description
We are seeking a dedicated and professional Front Desk Agent to join our award-winning hospitality team in the heart of Wichita, KS. As a premier hotel, we pride ourselves on exceptional guest experiences and are looking for individuals ready for immediate hire who thrive in a fast-paced shift work environment.
In this role, you will be the first point of contact for our guests, setting the tone for their stay. We offer competitive pay, flexible scheduling, and a comprehensive benefits package for full-time employees.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly wage ($18 - $22).
- Opportunities for career advancement within the hotel group.
- Employee discounts on dining and accommodations.
Responsibilities
- Check guests in and out efficiently using the Property Management System (PMS).
- Answer incoming calls and respond to guest inquiries via email and chat promptly.
- Handle guest complaints or special requests immediately to ensure total satisfaction.
- Process payments, manage daily cash balances, and reconcile credit card transactions.
- Perform light cleaning and maintenance duties in the lobby, lounge, and restrooms.
- Assist with key management and security procedures during shift changes.
- Maintain a welcoming and professional demeanor at all times.
Qualifications
- Previous experience in customer service, hospitality, or retail is preferred.
- Strong communication and interpersonal skills with a focus on service excellence.
- Ability to work flexible shifts, including weekends, holidays, and overnights.
- Proficiency in Microsoft Office Suite and basic computer skills.
- High school diploma or GED equivalent required.
- Ability to stand for extended periods and lift up to 25 lbs.