Job Description
Join our award-winning team at the Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our vibrant Philadelphia location. This immediate hire opportunity offers competitive pay, flexible shift schedules (evenings/weekends), and career growth within our renowned hospitality group. If you thrive in fast-paced environments and possess a passion for customer service, apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage room assignments, key distribution, and guest requests with precision
- Process payments and handle cash/credit transactions securely
- Collaborate with housekeeping and maintenance teams to resolve guest issues
- Answer phone inquiries and provide local area recommendations
- Maintain organized records of guest feedback and incident reports
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Valid Pennsylvania driver's license (for local errands)
- Basic knowledge of Philadelphia attractions and transportation