Job Description
Join our dynamic team at Chicago Gateway Hospitality as a Front Desk Agent and become the face of our premium downtown hotel! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and efficient problem-solving. This immediate hire position offers flexible shift work including evenings, weekends, and holidays, perfect for those seeking work-life balance in the heart of the Windy City. If you thrive in fast-paced environments and take pride in creating memorable moments for travelers, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using property management systems
- Handle reservations, modifications, and special requests with precision
- Process payments, manage cash handling, and reconcile daily transactions
- Coordinate with housekeeping and maintenance departments for guest needs
- Resolve guest inquiries and complaints promptly with solution-oriented approaches
- Maintain accurate guest records and confidential information
- Uphold brand standards through professional appearance and service etiquette
Qualifications
- 1+ years of hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (Opera, Fidelio, etc.)
- Ability to multitask in high-pressure situations
- Strong attention to detail and problem-solving abilities
- Flexibility to work rotating shifts (days, evenings, weekends, holidays)
- Basic knowledge of Chicago attractions and local services
- Valid Illinois state ID or driver's license required