Job Description
Join Our Team as a Front Desk Agent
We are seeking a dynamic and customer-focused individual to join our front office team in Mesa, AZ. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm welcome and seamless check-in/check-out experience. We are currently offering immediate hire opportunities with competitive pay and shift work options.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Immediate availability to start
- Shift work opportunities available
- Comprehensive benefits package
Key Responsibilities
- Greet and welcome guests warmly, ensuring a positive first impression.
- Manage check-in and check-out procedures efficiently using property management software.
- Answer incoming calls, respond to emails, and handle general inquiries professionally.
- Process payments and resolve any guest complaints or issues in a timely manner.
- Assist with administrative tasks, such as filing, data entry, and maintaining lobby cleanliness.
- Support the housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
Requirements
- High school diploma or equivalent required.
- Previous experience in a front desk, reception, or customer service role is preferred.
- Must be available for shift work, including evenings, weekends, and holidays.
- Strong communication and interpersonal skills.
- Proficiency with computers and basic office software.
- Ability to multitask in a fast-paced environment.
Responsibilities
- Greet and welcome guests warmly, ensuring a positive first impression.
- Manage check-in and check-out procedures efficiently using property management software.
- Answer incoming calls, respond to emails, and handle general inquiries professionally.
- Process payments and resolve any guest complaints or issues in a timely manner.
- Assist with administrative tasks, such as filing, data entry, and maintaining lobby cleanliness.
- Support the housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a front desk, reception, or customer service role is preferred.
- Must be available for shift work, including evenings, weekends, and holidays.
- Strong communication and interpersonal skills.
- Proficiency with computers and basic office software.
- Ability to multitask in a fast-paced environment.