Job Description
Are you a hospitality professional looking for an immediate opportunity to shine? Loews Ventana Canyon is seeking a dedicated and charismatic Front Desk Agent to join our elite team. We offer a competitive salary, immediate start dates, and a dynamic work environment in the heart of Tucson's beautiful Sonoran Desert.
As a Front Desk Agent, you are the face of our resort. You will ensure that every guest has a seamless and memorable stay from the moment they arrive. We value passion, professionalism, and a commitment to excellence in every interaction.
Responsibilities
- Execute smooth check-in and check-out procedures for all guests with a focus on speed and accuracy.
- Manage high-volume phone lines and email inquiries regarding reservations, directions, and local attractions.
- Resolve guest complaints and special requests promptly to ensure 100% guest satisfaction.
- Process payments accurately using the Property Management System (PMS).
- Collaborate with housekeeping and maintenance teams to ensure room readiness standards are met.
- Maintain a welcoming and organized front desk lobby environment.
Qualifications
- High school diploma or GED required; hospitality degree a plus.
- Previous front desk or guest services experience preferred but willing to train immediate hires.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, Micros).
- Strong interpersonal and verbal communication skills.
- Ability to stand for extended periods and lift moderate amounts of weight.