Job Description
We are looking for a friendly, outgoing Front Desk Agent to join our dynamic team in Indianapolis! If you are passionate about customer service and looking for an immediate hire opportunity, we want to hear from you. We provide comprehensive training, so no prior experience is necessary.
As the first point of contact for our guests, you will set the tone for their entire stay. We offer a competitive benefits package, a supportive work environment, and clear pathways for career advancement within the hospitality industry.
Responsibilities
- Manage guest check-in and check-out procedures efficiently and accurately.
- Answer and direct incoming phone calls with professionalism and courtesy.
- Sort and distribute incoming mail and packages to appropriate departments.
- Assist guests with inquiries regarding local attractions, directions, and hotel amenities.
- Maintain a clean, organized, and welcoming front desk area.
- Process payments and reconcile daily sales reports.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- Excellent verbal communication and interpersonal skills.
- Ability to work a flexible schedule, including weekends, holidays, and evenings.
- High school diploma or GED equivalent is preferred.
- Basic computer proficiency and ability to learn property management software quickly.
- Strong problem-solving abilities and a positive attitude.
- Reliable transportation.