Job Description
Join Our Team at Luminex Hospitality Group
We are currently seeking a Professional Front Desk Agent to join our dynamic team in the heart of Charlotte, NC. If you have a passion for hospitality and exceptional customer service, this is your opportunity to shine in a fast-paced environment. We offer immediate hiring, competitive benefits, and a supportive workplace culture.
As the face of our organization, you will be responsible for creating a welcoming atmosphere for our guests and clients. We are looking for individuals who are reliable, energetic, and ready to start contributing from day one.
Why Join Us?
- Competitive hourly pay ($15 - $20/hr)
- Flexible scheduling options
- Employee referral bonuses
- Opportunity for career advancement
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and visitors upon arrival.
- Reception Management: Answer multi-line phone systems with a friendly tone and transfer calls efficiently.
- Front Desk Operations: Manage check-ins, check-outs, and registration processes accurately using property management software.
- Communication: Relay messages accurately and respond promptly to inquiries via phone, email, or in person.
- Mail & Packages: Sort, distribute, and log incoming mail and packages for staff and guests.
- Lobby Maintenance: Maintain a clean, organized, and inviting lobby area at all times.
- Administrative Support: Assist with data entry, filing, and other office administrative tasks as needed.
Qualifications
- Experience: Previous front desk or reception experience is preferred, but we are willing to train enthusiastic candidates.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Appearance: Professional appearance and grooming standards.
- Technical Skills: Proficiency with Microsoft Office Suite and basic computer navigation.
- Interpersonal: Strong customer service skills with a positive and helpful attitude.
- Availability: Ability to work flexible hours, including weekends and holidays.
- Organization: Strong attention to detail and time management abilities.