Job Description
Are you a people-person looking for a rewarding role with immediate impact? Horizon Front Desk Solutions is seeking a dedicated and professional Front Desk Agent to join our growing team in Chicago. We pride ourselves on providing exceptional service and offer competitive weekly pay to our valued employees.
As the first point of contact for our clients, you will play a crucial role in creating a welcoming atmosphere. Whether you are managing inquiries, coordinating appointments, or ensuring the lobby is pristine, your professionalism will shine through every interaction.
Why Join Us?
- Weekly Pay: Get paid on time, every week.
- Flexible Shifts: We offer various shift options to fit your lifestyle.
- Growth Opportunities: Clear paths for career advancement within the hospitality industry.
Responsibilities
- Greet and Welcome: Provide a warm and professional greeting to all visitors, guests, and employees.
- Phone Management: Answer, screen, and forward incoming calls efficiently while taking detailed messages.
- Reception Duties: Handle front desk operations including check-ins, check-outs, and appointment scheduling.
- Administrative Support: Sort and distribute mail, manage package deliveries, and handle incoming faxes.
- Facility Maintenance: Monitor the lobby area, ensuring it remains clean, organized, and presentable at all times.
- Payment Handling: Process cash and credit transactions accurately for services or merchandise.
- Customer Assistance: Address customer inquiries and resolve issues promptly to ensure high satisfaction levels.
Qualifications
- Experience: Previous experience in a front desk, reception, or customer service role is preferred but not required for enthusiastic candidates.
- Communication: Excellent verbal and written communication skills with a polite and professional demeanor.
- Computer Proficiency: Basic to intermediate skills in Microsoft Office Suite and familiarity with property management systems (PMS).
- Appearance: Professional appearance and grooming standards.
- Availability: Ability to work flexible shifts, including evenings, weekends, and holidays.
- Education: High school diploma or GED equivalent.