Job Description
Welcome to Atlanta Grand Hospitality Group, where we believe every guest should feel like family. We are currently seeking a dedicated Front Desk Agent to join our dynamic team. We are proud to offer no prior experience required—just bring your great attitude and willingness to learn!
As the face of our hotel, you will set the tone for our guests' stay. Whether checking in visitors or answering inquiries, you will play a crucial role in ensuring a seamless and memorable experience for everyone who walks through our doors.
Why Choose Us?
- Comprehensive on-the-job training provided.
- Competitive hourly pay starting at $15.00.
- Health, dental, and vision insurance options.
- Opportunities for career advancement within the hospitality industry.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Process check-ins and check-outs efficiently using property management systems.
- Answer incoming phone calls and emails with a professional and friendly demeanor.
- Assist guests with local recommendations, directions, and hotel amenities.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle guest complaints or concerns promptly to ensure guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Ability to stand for extended periods and work in a fast-paced environment.
- Basic computer literacy and typing skills.
- Must be available to work flexible hours, including weekends and holidays.
- A positive attitude and a passion for customer service.