Job Description
Welcome to Premier Innns & Suites Cleveland, where we pride ourselves on providing exceptional hospitality experiences. We are currently seeking a dynamic Front Desk Agent to join our dedicated team. If you are looking for a role that offers daily pay and a supportive work environment, we want to hear from you.
In this role, you will be the face of our hotel, ensuring every guest feels welcomed and valued. We offer competitive daily rates, flexible scheduling, and opportunities for career growth within the hospitality industry. Join us and take the next step in your career today!
Responsibilities
- Greet and Welcome: warmly welcome guests upon arrival, assist with check-in and check-out procedures efficiently and accurately.
- Reservation Management: manage incoming calls and emails, update room inventory, and process reservations accurately using our Property Management System.
- Guest Relations: address guest inquiries, requests, and complaints with patience and professionalism to ensure a memorable stay.
- Front Desk Operations: handle cash transactions, process payments, and balance daily reports with high attention to detail.
- Lobby Maintenance: maintain a clean, organized, and welcoming lobby environment for guests and visitors.
- Security: monitor security cameras and access points to ensure the safety of guests and property.
Qualifications
- Experience: Previous experience in hospitality, hotel front desk, or customer service is preferred but not always required.
- Communication: Excellent verbal and written communication skills in English.
- Computer Literacy: Proficiency with computers and property management software (e.g., Opera, StayNTouch).
- Professionalism: Ability to maintain a professional appearance and demeanor at all times.
- Availability: Flexibility to work weekends, holidays, and varying shifts as needed.
- Education: High school diploma or GED equivalent.