Job Description
Are you a friendly and organized individual looking for an exciting opportunity in the hospitality industry? Grand Plaza Hotel is currently seeking a dedicated Front Desk Agent to join our Kansas City team. We are proud to offer a supportive environment where no experience is required—we provide comprehensive training to help you succeed!
As the face of our hotel, you will create memorable first impressions for our guests while ensuring smooth operations at the front desk. We are looking for motivated team players who are ready to start their career with us.
Responsibilities
- Greet and Welcome: Provide a warm welcome to all guests upon arrival and departure.
- Check-In/Check-Out: Efficiently manage guest registrations, payments, and key issuance using hotel PMS.
- Guest Assistance: Handle inquiries, provide directions, and resolve guest concerns with a positive attitude.
- Phone Operations: Answer incoming calls professionally and transfer to the appropriate department.
- Front Desk Management: Maintain a tidy front desk area and ensure the lobby is presentable at all times.
- Administrative Support: Assist with mail, packages, and basic clerical duties.
Qualifications
- No Experience Required: We are happy to train the right candidate with a great attitude.
- Age Requirement: Must be at least 18 years old.
- Communication: Excellent verbal and written communication skills.
- Computer Literacy: Basic computer skills and willingness to learn hotel software.
- Availability: Ability to work flexible hours, including weekends, nights, and holidays.
- Professionalism: Neat appearance and a professional demeanor.