Job Description
Welcome to Apex Hospitality Solutions, a premier provider of premium accommodation and services in the Bay Area. We are currently seeking a motivated and energetic Front Desk Agent to join our dynamic team in Oakland. This is an excellent opportunity for individuals looking to launch a career in hospitality with no experience required.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on our warm atmosphere and our commitment to employee growth. If you have a positive attitude and a strong work ethic, we want to hear from you.
What We Offer:
- Competitive hourly wage ($18.00 - $22.00)
- Flexible shift work to accommodate your schedule
- Comprehensive on-the-job training
- Employee discounts on accommodations
Apply today to become part of our family!
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a welcoming first impression.
- Manage the check-in and check-out process efficiently, verifying identification and collecting payments.
- Answer incoming phone calls with a polite and helpful tone, directing inquiries to the appropriate department.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Assist guests with local recommendations, directions, and special requests (e.g., housekeeping, maintenance).
- Process mail, packages, and faxes with accuracy and care.
- Monitor security systems and assist with building access control protocols.
Qualifications
- High school diploma or equivalent (GED) is preferred.
- Previous front desk or customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Basic computer proficiency, including familiarity with Microsoft Office and property management systems.
- Professional appearance and a friendly, approachable demeanor.
- Strong problem-solving skills and the ability to remain calm under pressure.