Job Description
Are you a natural conversationalist with a passion for creating memorable experiences? The Grandview Hotel is looking for a dedicated Front Desk Agent to join our award-winning team in the vibrant heart of Kansas City.
As the face of our hotel, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a collaborative environment, competitive benefits, and the opportunity to work in one of the Midwest's most exciting cities. If you thrive in a fast-paced environment and love connecting with people, we want to meet you.
Responsibilities
- Guest Experience Management: Greet guests warmly upon arrival, manage check-in and check-out procedures with efficiency, and ensure a seamless arrival experience.
- Communication Hub: Answer multi-line phone systems professionally, route calls accurately, and handle correspondence promptly.
- Reservations & Billing: Assist with room bookings, process credit card payments, and ensure all billing records are accurate and up-to-date.
- Lobby Management: Maintain the cleanliness and organization of the front desk area and lobby to present a welcoming atmosphere.
- Problem Resolution: Handle guest inquiries, complaints, and requests with empathy and discretion to ensure guest satisfaction.
- Security & Access: Manage key cards and security protocols to ensure the safety and privacy of all guests and staff.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred; however, we are willing to train the right candidate.
- Communication: Excellent verbal and written communication skills in English.
- Personality: A friendly, outgoing demeanor with a genuine desire to help others.
- Technical Proficiency: Comfortable using computer systems and Point of Sale (POS) software.
- Availability: Flexibility to work various shifts, including weekends and holidays.
- Professionalism: Ability to maintain a polished and professional appearance at all times.