Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Kansas City! We're seeking charismatic professionals to deliver exceptional guest experiences at our downtown property. With competitive weekly pay and growth opportunities, this is your chance to excel in hospitality while enjoying Missouri's cultural capital. Apply today and start your journey with us!
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments accurately and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for seamless service
- Market hotel amenities and local attractions to enhance guest stays
- Maintain detailed records of guest preferences and special requests
Qualifications
- Minimum 1 year front desk or hospitality experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid Missouri driver's license (for local errands)
- Positive attitude with strong problem-solving abilities