Job Description
Welcome to Sunset Horizon Resort & Spa, where we redefine the art of hospitality in the heart of Orlando. We are currently seeking energetic and passionate Entry Level Hotel Professionals to join our award-winning team.
If you have a knack for making people feel at home and a desire to grow within the hospitality industry, this is your chance to shine. We provide comprehensive training, a supportive work environment, and the opportunity to earn excellent tips.
What We Offer:
- Competitive hourly wage with performance bonuses
- Complimentary employee meals and uniforms
- Discounted room rates for friends and family
- Health, dental, and vision insurance for full-time staff
- Clear pathways for career advancement
Responsibilities
- Front Desk Operations: Manage the check-in and check-out process efficiently, ensuring accuracy in registration and payments.
- Guest Experience: Provide exceptional customer service by answering inquiries, making reservations, and resolving issues with a positive attitude.
- Communication: Relay important messages, coordinate with housekeeping and maintenance staff, and answer incoming phone calls professionally.
- Security & Safety: Monitor the lobby area, assist with guest luggage, and ensure the security of all guests and property.
- Administrative Tasks: Maintain accurate records of guest preferences, handle cash handling, and complete daily shift reports.
- Event Support: Assist in the setup and breakdown of hotel events and conferences when required.
Qualifications
- Education: High School Diploma or GED is required.
- Experience: Previous front desk or customer service experience is preferred, but we are willing to train the right candidate.
- Communication: Strong verbal communication skills and a professional phone manner.
- Availability: Must be flexible to work nights, weekends, and holidays as business demands.
- Computer Literacy: Basic knowledge of computers and property management systems (PMS).
- Interpersonal Skills: Ability to work well in a team and interact positively with people from diverse backgrounds.