Job Description
Join the vibrant heart of Las Vegas hospitality as a Front Desk Agent at Grand Oasis Resort! We're seeking charismatic professionals to deliver exceptional guest experiences in our 24/7 luxury environment. This shift-based role offers competitive compensation, comprehensive benefits, and unparalleled career growth opportunities in the entertainment capital of the world.
As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, resolving guest inquiries, and coordinating with hotel departments. Perfect for night owls and early birds alike, our flexible shifts accommodate diverse lifestyles while ensuring seamless operations around the clock.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries and modifications using Opera PMS system
- Resolve guest concerns with empathy and problem-solving skills
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Flexible availability for rotating shifts (nights, weekends, holidays)
- Valid NV gaming work permit (if applicable)
- Basic math and cash handling skills
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude