Job Description
Welcome to the heart of Music City. We are currently seeking a dynamic and personable Front Desk Agent to join our elite hospitality team. If you have a passion for luxury service and thrive in a fast-paced environment, we want to meet you. This is an urgent hiring opportunity for a dedicated professional.
As the face of our hotel, you will ensure every guest feels welcomed, valued, and attended to with the utmost care. We offer a competitive benefits package, a supportive work environment, and the chance to be part of a world-class brand.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a smooth check-in and check-out process.
- Manage daily front desk operations, including answering phones, processing reservations, and handling inquiries.
- Maintain a high standard of professionalism and appearance at all times.
- Resolve guest complaints and issues efficiently to ensure 100% guest satisfaction.
- Assist in maintaining the cleanliness and organization of the lobby and reception areas.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Process payments and manage cash drawers accurately.
Qualifications
- High school diploma or equivalent; hospitality experience is a plus.
- Previous experience as a Receptionist, Front Desk Agent, or in customer service.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS).
- Ability to work flexible hours, including weekends, nights, and holidays.
- Strong problem-solving abilities and attention to detail.