Job Description
Are you a people person with a passion for hospitality? Join the team at the Grandview Hotel Group as a Part-Time Front Desk Agent. We are looking for a dedicated professional to ensure our guests have a seamless and memorable stay. In this role, you will be the first point of contact, representing our brand's commitment to excellence.
Why Join Us?
- Flexible scheduling to work around your life.
- Competitive hourly pay and benefits.
- A supportive and dynamic team environment.
- Opportunities for growth within the hotel industry.
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Check guests in and out efficiently using our property management system.
- Answer and direct phone calls and emails promptly and courteously.
- Manage reservations and handle special requests to enhance guest satisfaction.
- Maintain a clean and organized front desk area at all times.
- Address guest inquiries and resolve any issues or complaints professionally.
- Assist with other hotel operations as needed, such as concierge services or bell operations.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or hospitality is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management software.
- Ability to stand for long periods and lift up to 20 lbs.
- Must be available to work weekends and holidays.
- A valid driver’s license is a plus.