Job Description
The Opportunity:
Are you a dedicated hospitality professional ready to lead a world-class team? The Grand Chicago Hotel is seeking an experienced and charismatic Hotel Manager to oversee our prestigious operations in the heart of the Windy City. We are committed to delivering exceptional guest experiences and fostering a supportive environment for our staff. If you have a passion for luxury hospitality and proven leadership skills, we want to hear from you.
Why Join Us?
• Competitive salary and benefits package.
• Work in a historic, landmark property.
• Professional development and growth opportunities.
Responsibilities
- Oversee daily front office operations and ensure seamless guest check-in/check-out processes.
- Manage and mentor a diverse team of front desk, concierge, and housekeeping staff to ensure high performance.
- Handle high-level guest inquiries and resolve complex complaints to ensure 100% guest satisfaction.
- Monitor and optimize hotel revenue and expenses to maintain profitability targets.
- Coordinate with the culinary and events team to ensure all special requests are met perfectly.
- Enforce all hotel policies, safety regulations, and brand standards strictly.
Qualifications
- Minimum of 5 years of experience in hotel management or a similar supervisory role.
- Proven track record of driving positive guest reviews and increasing occupancy rates.
- Strong leadership, communication, and conflict resolution skills.
- Proficiency in property management systems (e.g., Opera, SkyTouch).
- Flexibility to work weekends, holidays, and evenings as required by the schedule.
- Relevant hospitality degree or certification is preferred.