Job Description
Are you a detail-oriented professional seeking a challenging role in a luxury setting? Ventana Canyon Resort is currently looking for a dedicated Night Shift Supervisor / Front Desk Agent to join our elite hospitality team. This is a pivotal role that ensures seamless guest operations 24/7, managing the front desk during the overnight hours while maintaining the highest standards of service.
As a key member of our night operations, you will serve as the face of the resort for our late arrivals, handling check-ins, processing payments, and ensuring guest safety. This position offers a unique opportunity to work in a beautiful Sonoran Desert environment with a competitive salary and comprehensive benefits package.
Responsibilities
- Manage all front desk operations during the overnight shift, including check-ins, check-outs, and key card issuance.
- Perform night audit duties, balancing daily PMS (Property Management System) reports, credit card settlements, and housekeeping status.
- Conduct security rounds of the property to ensure guest safety, asset protection, and proper lighting.
- Respond to guest inquiries and resolve issues promptly via telephone or in-person during the night hours.
- Coordinate with housekeeping and maintenance departments to address room status and urgent issues.
- Assist with light clerical tasks, mail sorting, and preparation for the morning front desk team.
Qualifications
- High school diploma or GED required; hospitality or business administration background preferred.
- Previous experience in a hotel front desk or night audit role is highly preferred.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Oracle Opera, Micros).
- Ability to work rotating night shifts, weekends, and holidays as required by the business.
- Strong interpersonal and problem-solving skills with a focus on guest satisfaction and confidentiality.
- Must be detail-oriented and capable of handling cash transactions and financial reports accurately.