Job Description
Welcome to The Grand Plaza Hotel, where luxury meets hospitality. We are currently seeking enthusiastic individuals to join our growing team in Kansas City, MO. If you are looking for a dynamic environment where you can build a rewarding career in the hospitality industry, we want to hear from you.
As an entry-level team member, you will be the face of our brand, ensuring every guest feels valued and comfortable during their stay. We offer comprehensive training, competitive benefits, and a supportive culture that encourages growth from within.
Why Choose Us?
- Competitive hourly pay ($15 - $18/hr)
- Health, Dental, and Vision Insurance
- Employee discounts on dining and stays
- Free parking and uniform provided
- Career advancement opportunities
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming phone calls and emails in a professional, courteous manner.
- Assist guests with check-in procedures, room keys, and local recommendations.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle guest inquiries, complaints, and requests promptly and effectively.
- Process payments and manage cash transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or hospitality experience is a plus but not mandatory.
- Strong verbal communication skills and a friendly, welcoming demeanor.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Basic computer proficiency and typing skills.
- Ability to stand for extended periods and lift moderate weights.
- Must be able to pass a background check.