Job Description
Join our award-winning team at the Indianapolis Grand Hotel, where exceptional service meets Midwestern charm. We're seeking a charismatic Front Desk Agent to create memorable experiences for our discerning guests in the heart of downtown Indianapolis. This role offers growth opportunities in luxury hospitality with competitive compensation and premium benefits.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and guest inquiries with precision
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for flawless operations
- Upsell premium amenities and services to enhance guest satisfaction
- Resolve guest complaints promptly and professionally
- Maintain a clean, organized, and welcoming lobby environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency in hotel management systems (Opera/PMS preferred)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and polished demeanor
- Basic knowledge of Indianapolis attractions and services