Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of Kansas City! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences—no prior experience necessary. If you're passionate about customer service and eager to grow in the hospitality industry, this is your perfect starting point. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations and room assignments efficiently using our PMS system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through attentive guest interaction
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (students welcome!)
- Strong communication and interpersonal skills
- Basic computer proficiency (training provided)
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliability and punctuality
- Customer service mindset (hospitality experience a plus)
- Ability to stand/walk for extended periods