Job Description
Join our award-winning team at Pacific Sands Hospitality, where exceptional service meets coastal elegance. We're seeking a charismatic Front Desk Agent to be the first point of contact for our discerning guests at our stunning Long Beach property. This role offers growth opportunities, competitive compensation, and a vibrant work environment near the Pacific Ocean.
What We Offer:
• Comprehensive benefits package
• Employee discounts on hotel stays
• Career advancement programs
• Recognition for outstanding performance
Responsibilities
- Deliver warm, personalized check-in/check-out experiences
- Manage reservations using Opera property management system
- Handle guest inquiries with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints promptly and professionally
- Upsell hotel amenities and local attractions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (if required for local errands)
- Basic knowledge of Long Beach attractions
- Professional appearance and positive attitude
- High school diploma or equivalent