Job Description
Are you the first impression our guests see? The Detroit Grand Hotel is seeking a dynamic Front Desk Agent to join our award-winning team. We are looking for individuals who are passionate about hospitality and thrive in a fast-paced, luxury environment.
Located in the heart of downtown Detroit, we offer a vibrant work culture and competitive benefits. As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive.
Responsibilities
- Check guests in and out efficiently, ensuring all registration forms are accurate and payments are processed correctly.
- Respond to guest inquiries via phone, email, and in-person with a friendly and professional demeanor.
- Manage daily operations of the front desk, including answering calls and managing the switchboard.
- Handle guest complaints and requests promptly, escalating issues to management when necessary.
- Maintain the cleanliness and organization of the lobby and reception area at all times.
- Assist with key card management and security procedures.
Qualifications
- High school diploma or equivalent required; previous experience in hospitality is a plus.
- Excellent verbal and written communication skills.
- Proficiency with property management systems (PMS) and Microsoft Office Suite.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and grooming standards.