Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in a premium environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of the world's most dynamic hospitality markets.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries, requests, and complaints with exceptional service
- Process reservations and room assignments using Opera PMS
- Collaborate with housekeeping, concierge, and valet teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain accurate guest records and billing information
- Execute emergency procedures and security protocols
Qualifications
- 2+ years luxury hotel front desk experience required
- Proficiency in Opera PMS and reservation systems
- Exceptional communication and conflict resolution skills
- Valid DC hospitality certification preferred
- Ability to work flexible shifts including nights/weekends
- Fluency in English; Spanish proficiency highly valued
- Impeccable grooming and professional presentation