Job Description
Join our award-winning luxury hotel in the heart of Austin! No experience required – we provide comprehensive training for motivated individuals. As a Front Desk Agent, you'll be the first point of contact for our guests, creating memorable experiences while enjoying competitive pay, benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional guest service with a warm and professional demeanor
- Manage check-in/check-out processes efficiently using hotel systems
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Customer service mindset with problem-solving abilities
- Basic computer literacy
- Ability to work flexible shifts (nights, weekends, holidays)
- No prior experience required – training provided!