Job Description
Join our award-winning luxury hotel in the heart of Fort Worth! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to Southern hospitality while managing seamless check-ins, resolving guest inquiries, and coordinating with our premium service teams. Enjoy competitive benefits, career advancement opportunities, and work in Fort Worth's vibrant cultural district.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints swiftly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and concierge teams
- Utilize Opera PMS system for efficient operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium rooms and amenities
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Texas driver's license with clean record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Fort Worth attractions and transportation
- Professional appearance and polished demeanor