Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at the Milwaukee Grand Hotel! We're seeking a dedicated professional to deliver exceptional guest experiences during our evening hours. This critical role ensures seamless check-ins, manages reservations, and upholds our luxury standards while overnight guests rest. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in downtown Milwaukee's premier location.
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency
- Handle reservation modifications and special requests
- Monitor security protocols and respond to emergencies
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns with professionalism and discretion
- Prepare daily reports and occupancy forecasts
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in PMS systems (Opera/Micros preferred)
- Ability to work independently during overnight shifts
- Valid Wisconsin driver's license (if airport shuttle required)
- Basic knowledge of Milwaukee attractions and services
- Flexibility to cover weekends and holidays
- High school diploma or equivalent