Job Description
Join our award-winning team at Grand Harbor Hotels as a Front Desk Agent and become the welcoming face of luxury hospitality. We're seeking energetic, guest-focused individuals to deliver exceptional experiences in our vibrant Charlotte location. Enjoy flexible scheduling, competitive compensation, and opportunities for career advancement in a supportive environment.
Responsibilities
- Check-in/check-out guests efficiently using Opera property management system
- Manage reservations and room assignments with meticulous attention to detail
- Resolve guest inquiries and concerns with professionalism and empathy
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a pristine front desk environment and lobby aesthetics
Qualifications
- Previous hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (Opera experience a plus)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexible availability including evenings, weekends, and holidays