Job Description
Welcome to The Grand Austin Hotel, a premier destination in the heart of Texas. We are currently seeking a dedicated and charismatic Front Desk Agent to join our dynamic team. As the face of our hotel, you will play a pivotal role in creating memorable experiences for our guests. If you thrive in a fast-paced environment and have a passion for service, we want to hear from you.
In this role, you will be responsible for the smooth operation of the front desk, ensuring every guest feels valued and attended to. We offer a competitive salary, comprehensive benefits package, and a vibrant work culture in the heart of downtown Austin.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to guests upon arrival, checking them in efficiently while maintaining a friendly demeanor.
- Guest Services: Answer phones, respond to emails, and handle guest inquiries regarding local attractions, dining, and hotel services.
- Problem Resolution: Address guest complaints and issues promptly and professionally, escalating to management when necessary to ensure guest satisfaction.
- Administrative Duties: Process payments, manage room keys, and maintain accurate records in our Property Management System (PMS).
- Lobby Management: Maintain the cleanliness and organization of the reception area, lobby, and common areas.
- Upselling: Promote hotel amenities, spa services, and dining options to enhance the guest experience and increase revenue.
Qualifications
- Experience: Previous hospitality experience in a hotel or resort setting is preferred; entry-level candidates with strong customer service skills are also considered.
- Communication: Excellent verbal and written communication skills in English.
- Technology: Proficiency in computer systems and booking engines (e.g., Opera, Micros, or similar PMS).
- Professionalism: A polished, professional appearance and demeanor at all times.
- Availability: Flexibility to work varying shifts, including weekends, holidays, and evenings.
- Education: High school diploma or GED equivalent required.