Job Description
Are you a welcoming personality with a passion for hospitality?
We are currently seeking a dedicated Front Desk Agent to join our dynamic team in Charlotte, North Carolina. As the face of our hotel, you will ensure every guest feels valued and welcomed from the moment they arrive.
If you thrive in a fast-paced environment and love creating memorable experiences for others, we want to hear from you. Apply today to start your journey with us.
We are currently seeking a dedicated Front Desk Agent to join our dynamic team in Charlotte, North Carolina. As the face of our hotel, you will ensure every guest feels valued and welcomed from the moment they arrive.
If you thrive in a fast-paced environment and love creating memorable experiences for others, we want to hear from you. Apply today to start your journey with us.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle all incoming calls and guest inquiries with a polite and professional tone.
- Manage room assignments, reservations, and special requests to ensure guest satisfaction.
- Process payments and resolve any billing discrepancies promptly.
- Assist in maintaining the cleanliness and organization of the front desk area.
- Provide information about local attractions, dining, and transportation to guests.
Qualifications
- High school diploma or equivalent is required.
- Previous experience in a hotel front desk or customer service role is preferred.
- Proficiency in MS Office and PMS software (e.g., Opera, Micros) is a plus.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Attention to detail and a problem-solving mindset.