Job Description
Join our award-winning team at Grand Hotel Nashville, where Southern hospitality meets modern luxury! We're seeking charismatic Front Desk Agents to create unforgettable experiences for guests in the heart of Music City. If you thrive in fast-paced environments, possess exceptional communication skills, and take pride in flawless service, this is your opportunity to shine.
What We Offer: Competitive hourly pay, comprehensive benefits package, employee discounts, career advancement opportunities, and a vibrant downtown location near Nashville's iconic attractions.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and exceed service expectations
- Coordinate with housekeeping, maintenance, and valet teams
- Utilize hotel management systems (Opera/PMS) for operations
- Process payments and maintain accurate financial records
- Act as local tourism ambassador with city knowledge
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency in hotel property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Tennessee driver's license and clean driving record
- Flexibility to work nights, weekends, and holidays
- Basic foreign language skills (Spanish/French) highly desirable