Job Description
Join our award-winning downtown Detroit hotel and become part of a dynamic team serving overnight guests during the vibrant city's nightlife. We're seeking dedicated night shift professionals to deliver exceptional service while Detroit comes alive after dark. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of the Motor City.
What We Offer:
- Health insurance, dental, and vision coverage
- 401(k) with company match
- Free employee parking and meal discounts
- Career advancement opportunities
- Complimentary hotel stays nationwide
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency
- Monitor security systems and respond to overnight emergencies
- Coordinate with housekeeping and maintenance teams for urgent requests
- Handle guest inquiries using multilingual support skills
- Conduct nightly property inspections and safety audits
- Process payments and manage financial transactions securely
- Prepare shift reports and maintain accurate guest records
Qualifications
- Minimum 1 year hotel or hospitality experience
- Ability to work flexible shifts including weekends/holidays
- Strong problem-solving and conflict resolution skills
- Basic knowledge of hotel management systems (Opera, etc.)
- Valid Michigan driver's license (if applicable)
- Ability to stand/walk for extended periods
- Basic first aid/CPR certification preferred
- Fluency in English with Spanish/French a plus