Job Description
Join our award-winning Memphis hospitality team as a Front Desk Agent! We're seeking energetic professionals to create unforgettable guest experiences at our iconic downtown hotel. Enjoy competitive pay, comprehensive benefits, and clear career advancement pathways in the heart of the Bluff City.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and personalized assistance
- Manage reservations, room assignments, and billing operations with precision
- Resolve guest inquiries and complaints promptly while maintaining brand standards
- Collaborate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera, etc.) for accurate record-keeping
- Process payments and handle cash/credit transactions securely
- Conduct VIP preparations and special requests for high-profile guests
Qualifications
- High school diploma or equivalent required
- 0-2 years hospitality or customer service experience preferred
- Proficiency in basic computer systems and reservation software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Positive attitude and problem-solving mindset
- Valid Tennessee driver's license (if airport transfers required)