Job Description
Welcome to the Memphis Grand Hotel, where Southern hospitality meets modern luxury. We are currently seeking a dedicated and charismatic Front Desk Agent to join our dynamic team in the heart of Memphis, TN. If you are passionate about providing exceptional guest experiences and thrive in a fast-paced environment, we want to meet you.
As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on our commitment to service excellence, community engagement, and employee development. Join us and be part of a team that values your contribution and invests in your future.
What We Offer:
- Competitive hourly wage ranging from $15.00 to $18.00.
- Comprehensive health, dental, and vision insurance.
- Generous employee discounts on dining and accommodations.
- Opportunities for career advancement within a growing hospitality brand.
Responsibilities
- Welcoming guests with a warm smile and efficient check-in and check-out procedures.
- Managing reservations, room assignments, and updating the Property Management System (PMS) accurately.
- Resolving guest inquiries, complaints, and special requests with professionalism and empathy.
- Processing cash and credit transactions while maintaining strict accuracy and security protocols.
- Collaborating with housekeeping and maintenance teams to ensure room readiness and quality standards.
- Providing information about local attractions, dining, and transportation options.
- Upholding all hotel policies, safety regulations, and brand standards.
Qualifications
- High school diploma or GED is required; hospitality or customer service experience is a plus.
- Previous experience working as a Front Desk Agent or in a similar customer-facing role.
- Proficiency in Microsoft Office Suite and hotel property management software.
- Strong verbal communication skills and a polished, professional demeanor.
- Ability to work flexible shifts, including weekends, holidays, and overnights.
- Must be detail-oriented and capable of multitasking in a busy lobby environment.